Description
Shipping & Receiving Information
Lead Times
- Please refer to the āShips Inā estimate listed on the product pageāmany commercial playground items are made to order.
- Once your order ships, youāll receive a tracking number along with important delivery and unloading instructions.
- Shipping dates are estimated and not guaranteed.
- Transit times may take up to 10 business days depending on your location.
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If your order includes multiple items from the same manufacturer, the entire shipment will follow the longest lead time.
If you need a Quick Ship item delivered sooner, let us knowāadditional shipping charges may apply for separate deliveries.
Receiving Your Shipment
- Each order requiring special delivery comes with detailed shipping instructions.
- Unless a loading dock is available, your order will ship via curbside delivery.
- We strongly recommend having a forklift available for unloading commercial playground systems, as this is the standard practice and helps avoid delivery delays or detention fees.
- In some cases, crates and pallets can be unloaded by hand, but a forklift is typically the safest and most efficient method.
- Carriers may impose detention charges if unloading exceeds 3 hours, so please plan accordingly.
For more details, visit our FAQ or review our Shipping Policy.
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Price Match Guarantee
Payment & Security
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.